New rules apply from 19 June 2026

The EU withdrawal button, explained in plain words

If you run an online shop that sells to people in the EU, the rules on cancelling an order are changing. The EU Withdrawal Button gives shoppers an easy way to use their right of withdrawal. This site breaks it all down in plain words, with setup guides for PrestaShop and other platforms.

Start with the basics Jump to the checklist

27EU countries covered

14 daysto change your mind

2 clicksto cancel an order

Jun 2026when it starts to apply

Made for shop owners

Is this you?

You sell online. Some of your buyers live in the EU. You have heard there is a new "withdrawal button" rule and you are not sure if it affects you or what you must do. You are in the right place.

Plain answers

We explain the law in everyday words. If we use a legal term, we explain it in one short line.

Clear steps

You get simple steps and a checklist you can follow, so you know exactly what to set up.

No sales pitch

This site is here to teach. We point you to the facts first, so you can decide what fits your shop.

Your guides

Everything in one place

Work through these in order, or jump to the part you need.

What is itA button that lets a shopper cancel an online order. What it is and how it works.Read this Directive 2023/2673The law behind the button. What it says, who it covers, and the dates.Read this Compliance checklistA simple tick list to get your shop ready. Save it and work through it.Read this Country requirementsThe base rules are EU wide, but each country adds detail. See the differences.Read this FAQsShort, plain answers to the questions shop owners ask most.Read this Legal updatesA dated timeline of the law, kept up to date as things change.Read this

By platform

Using a shop platform?

See what your platform does on its own, and what you still need to add.

PrestaShopPrestaShop withdrawal button: how to comply and which module fits.Open guide ShopifyWhat Shopify gives you, what it does not, and how to fill the gap.Open guide WooCommerceWordPress and WooCommerce options for a compliant withdrawal flow.Open guide MagentoHow Magento and Adobe Commerce handle returns, and the gaps to close.Open guide

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